CREDIT CARD CHARGE

Full payment is needed for you to order, even in cases where your order may not be shipped immediately.
There are 3 reasons for this:

• With the number of bogus orders (using stolen credit card numbers) that we receive, we must filter out the “good” orders. If the payment is accepted, then it is assumed that it is not a stolen card.

• We need to know up front when your credit card is declined. That way we can rectify any problem (e.g. lack of funds, incorrect numbers) immediately. Furthermore, we would be wasting our time on the ordering process if your credit card is declined.

• Your immediate payment is an up front commitment by you, the customer, to placing an order with our business. It is extremely difficult to deal in a professional business manner with customers who are “unsure” about their orders, and an up front payment is a tangible commitment to your order.

ORDERING

When ordering by mail, fax or on line, be sure to fill in all information requested. If you order on line and call your order in again or you fax your order and call it in you will receive duplicate orders. If one member of your family orders and another duplicates the order, you will receive 2 orders. YOU ARE RESPONSIBLE FOR ALL DUPLICATE ORDERS.

DELIVERY

SHIPPING UPS GROUND

REGULAR ORDER PRODUCTION TIME IS RUNNING AT THIS TIME 5-7 BUSINESS DAYS PLUS SHIPPING TIME. BUSINESS DAYS DO NOT INCLUDE SATURDAY, SUNDAY AND HOLIDAYS. Our goal is to meet this schedule, but in some cases due to demand and high quality standards we may be temporarily out of an item. Therefore items ordered together may not necessarily be shipped together. Some items such as trunks and embroidered jackets may take longer and will be shipped separately. All packages will ship UPS GROUND delivery. We do not ship outside the USA.

SHIPPING TO CAMP

Camps do not want packages shipped to camp. It is your responsibility to allow enough time to receive your order to avoid having to ship to camp. ALL packages shipped to camp will be charged a $15.00 service fee to ship your package UPS GROUND to camp. We will charge this fee for each package. International orders will ship to camps in the USA without a fee.

CREDIT CARDS

Be sure you use your own card. Be aware of what you are charging. You will be charged for any additional cost incurred by you. IF YOU QUESTION A CHARGE THROUGH THE CREDIT CARD COMPANY, YOU WILL BE CHARGED $25.00 ADDITIONAL. Please call us first. Any unpaid balances or refusal to pay will be turned over to our attorney, who is on retainer for collection.

RETURNED CHECKS

There will be a $25.00 fee for each returned check, plus attorney or court costs for collection.

AVAILABILITY

We hope you’ll understand that with all the efforts we make to have the items you order in stock, sometimes an unanticipated demand will exceed our supply.

RUSH SERVICE WHEN AVAILABLE

• ALL RUSH ORDERS MUST BE ORDERED BY PHONE

• NO RUSH ORDERS WILL BE ACCEPTED BY FAX, ON LINE OR BY MAIL

• THE FEE TO RUSH AN ORDER IS $50.00

• THIS FEE WILL INSURE THAT YOUR ORDER WILL SHIP GROUND UPS IN 3-4 BUSINESS DAYS FROM THE DATE OF ORDER

• ALL PACKAGES SHIP UPS GROUND

• OVERNITE OR 2ND DAY DELIVERY FROM SHIP DATE IS ADDITIONAL

NOTE: Not all products are available through Rush Service. We will send only what is available. May and June are our busiest months and rush orders may not always be possible.

We strongly recommend that you plan ahead and order as early as possible. This Rush Service is not applicable to Backorders.

Backorders will be shipped Ground UPS when item is available.

NO REFUNDS ON RUSH FEES.

RETURN POLICY

Labeled merchandise is not returnable.

FULL REFUND within 30 days of purchase, minus shipping charges.

NO REFUNDS/EXCHANGES on personalized or labeled items.

NO END OF SEASON RETURNS, NOR PRIOR SEASON PURCHASES WILL BE ACCEPTED. Any item marked “final sale” cannot be exchanged or returned. Special orders and personalized/embroidered items are not exchangeable, refundable or subject to cancellation. Return shipments are the responsibility of the customer. If we have made an error in your order, please call. Returns must be made by an insured carrier at YOUR EXPENSE. Claims for lost or damaged goods must be filed by the customer with the carrier.

WHAT IS NOT RETURNABLE

Labeled merchandise, socks, underwear, personalized or embroidered items that are ordered or in process or have been delivered.

ERRORS

Errors in catalog description or typographical errors are subject to correction. In case of a design or style change, we will send you the latest model. We reserve the right to substitute.