We have been in business for over 30 years. We take great pride in providing families with a one stop shop for all their camping needs. Our friendly customer service agents are available from 9am-4:30pm Monday- Friday Eastern Time.
Our Toll Free number is 800-435-6888, Local 856 751 4544
We are available to help with general questions, ordering /navigating on our website, assistance placing an order, issues with an order you have received, lost packages and exchanges. For frequently asked questions please view our FAQ page.
Have a general question or concern? Our email is [email protected].
PAYMENTS
All orders are prepaid at the time you order.
When a credit card is declined your order will not go thru.
Be aware of what you are charging or who is using your card.
You will be charged for any additional cost incurred by you. If you question a charge through the credit card company and refuse to pay, we are charged $25.00 charge back. You will be responsible for paying this fee to us. Please call us first 800 435 6888.
Any unpaid balances or refusal to pay will be turned over to our attorney, who is on retainer for collection. If paying by check and there is a problem a fee of $25.00 will be your responsibly.
ORDERING AND SHIPPING
Due to shortages in all Industries, we ask that you do not order multiple sizes. Compare size charts with a similar item in your child’s closet. Please allow 4-7 business days to print and process your order. USPS and expedited shipping will occur after your order has been printed.
Further assistance call Bunkline - 856 751 4544.
We ship - US PRIORITY and FEDEX GROUND, Regular order production time is approximately 10-21 days - business days plus ship time. (if there isn't any embroidery) Business days do not include Saturday, Sunday and Holidays.
Some items such as labels, trunks, embroidered jackets and robes or personalized name and numbers make take longer and may ship separate.
In some cases, due to demand and high-quality standards we may be temporarily out of an item and may ship separate. Our shipping rates are an industry standard and include shipping and handling.
We cannot use other business or personal shipping accounts. We are an online only and pick-up is Camden, NJ.
BUNKLINE STORE POLICY 2024
Be sure to check you order as soon as you receive it.
WHEN WE ARE IN OUR BUSY SEASON - THIS MAY EFFECT THE SHIP TIME
INTERNATIONAL SHIPPING does not qualify for any shipping discounts or Free Shipping offers. Customers will be required to pay the additional costs.
CANADA - shipping can be costly with the addition of duty fees , it might be better to ship to camp, or an address in the states.
IF YOU CHOOSE TO SHIP TO CAMP, WHEN YOU ORDER - ENTER YOUR CAMPERS NAME AND THE CAMP NAME AND ADDRESS. We can not contact camps to check on your package. No returns on items shipped to camp. We do not attach labels to clothing.
RUSH SERVICE: Orders at this time are shipping in approximately 10-21 days . Unless one of your items has embroidery, that could add a few more days. Faster shipping methods are available online. Call Customer Service if 21 plus days is a problem. Not all products are available through Rush Service. We will send only what is available. Many rush orders are shipped directly to camp; these orders are not returnable. Once order is received by the camp, they must see that your camper receives it. May and June are our busiest months and may affect delivery time. We strongly recommend that you plan ahead and order as early as possible. If order is Rush and shipping was expedited, it will not apply to Backorders. Backorders will be shipped US Priority/FedEx Ground. Orders placed with overnight shipping means that when the order is ready it will ship overnight. Call our office if order is urgent.
SIZING Please read the size chart for every product that you order. You are responsible for selecting the size. Our customer service can only suggest. It is helpful if you compare the size chart to a similar piece of clothing in your child's closet. Be sure to allow for some shrinkage.
NEW RETURN POLICY:
Return within 14 days of the delivered date and receive full refund.
Returns over 14 – 60 days will receive store credit.
No returns over 60 days.
*If your return brings your order total below requirement for discount – you will lose the discount savings.
RETURNS AND EXCHANGE AT YOUR EXPENSE
Be sure to inspect your order when it is received.
If there is an error call us immediately.
Claims for lost or damaged goods must be filed by the customer within 14 days of delivered order date.
Refund or exchange within 14 days of current year with receipt.
Store credit only on returns over 14 days. No returns accepted after 60 days - Final
Returns are made at your expense. You are responsible to make sure we receive your return.
Include your credit card for return shipping charge.
All refunds are applied to the original credit card used when purchased.
The fastest way to exchange is to go online and order your product. Return the item you don’t want within 14 days of delivery - include a note that you already reordered.
If you haven’t reordered you will be given store credit after 14 days from delivered order date.
NOT RETURNABLE:
Any items shipped to camp for any reason.
Labeled merchandise
Worn or washed merchandise.
Personalized items with embroidered names or name and number.
Special customized items from Bunkline or another supplier.
Socks, underwear or headwear.
No end of season returns or prior season purchases – must be current year.
Returned merchandise must be in perfect condition to sell – it is our discretion.
Do not return in packaging that already contains an odor
AVAILABILITY We hope you’ll understand that with all the efforts we make to have the items you order in stock, sometimes an unanticipated demand will exceed our supply. We reserve the right to substitute similar products.
ERRORS in description or typographical errors are subject to correction. In case of a design or style change, we will send you the latest design/style/ model. We reserve the right to substitute.
SHIP RETURNS TO:
BUNKLINE WAREHOUSE RETURNS
Order Number _____________
130 Ferry Ave, Suite C
Camden, NJ 08104
***Exchange/Return form or a note stating your request***
CUSTOMER SERVICE 800 435 6888 856 751 4544 [email protected], [email protected]
